Privacy Policy

DeceptionDMA (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, create an account, purchase our products (including hardware, firmware, software keys, or subscriptions), or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, billing and shipping address, payment information (handled by third-party processors), phone number (if provided), and any other details you voluntarily provide when purchasing, creating an account, or contacting support.
• Account Information: Username, password (stored hashed), and account preferences.
• Technical Data: IP address, browser type and version, device information (including hardware identifiers where relevant), operating system, referring/exit pages, date/time stamps, and usage data (pages viewed, time spent, interactions) collected automatically via cookies, logs, and similar technologies.
• Transactional Data: Purchase history, order details, subscription status, product keys delivered, and payment confirmation records.
• Communication Data: Messages, emails, support tickets, Discord interactions (if linked), feedback, or any information you provide when contacting us.

We only collect personal information that is reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Process and Fulfill Orders: To verify identity, process payments, deliver digital keys/licenses, ship physical hardware, manage subscriptions, and provide related customer support.
• To Manage Your Account: To authenticate access, maintain account security, deliver product updates, and handle subscription renewals or terminations.
• To Communicate with You: To send transactional emails (order confirmations, key delivery, support responses), service announcements, or — with your consent — promotional offers about our products.
• To Improve Our Services: To analyze usage patterns, detect bugs/errors, prevent fraud/cheating-related abuse of our systems, and enhance website functionality, product stability, and user experience.
• To Ensure Security and Integrity: To detect/prevent unauthorized access, account sharing, license misuse, payment fraud, or other violations of our Terms of Service.
• To Comply with Legal Obligations: To meet tax, record-keeping, or regulatory requirements in Australia or other applicable jurisdictions.

3. Sharing Your Information

We do not sell your personal information. We may share it only in limited circumstances:

• Service Providers: With trusted third parties that perform functions on our behalf (payment processors like Stripe/PayPal, shipping carriers, email delivery services, cloud hosting providers, fraud detection tools). These parties are contractually required to protect your data and use it only for the services they provide to us.
• Business Transfers: In connection with a merger, acquisition, asset sale, reorganization, or similar transaction involving all or part of our business.
• Legal Requirements: If required by law, court order, subpoena, or government request, or to protect our rights, safety, property, or the rights/safety of others (including to enforce our Terms of Service).
• With Your Consent: For any other purpose with your explicit permission.

4. Data Security

We implement commercially reasonable technical, administrative, and physical security measures (such as encryption for sensitive transmissions, access controls, and secure hosting) to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, no internet-based system or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Subject to applicable law (including the Australian Privacy Principles), you have rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate, incomplete, or outdated information.
• Deletion: Request deletion of your data, subject to legal exceptions (e.g., retention obligations for tax/fraud prevention).
• Opt-Out: Unsubscribe from marketing communications at any time (via the link in emails or by contacting support). Note: you cannot opt out of essential transactional/service emails.
• Complaints: If you believe we have breached your privacy, contact us (details below). You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, email support@deception.gg with sufficient details to verify your identity.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to improve functionality, analyze usage, and (where applicable) serve relevant content. These may include essential cookies (for site operation), performance cookies, and — if enabled — marketing cookies.

You can manage or disable cookies through your browser settings, but this may limit site features. For more details, see our Cookie Policy (if separate) or browser help resources.

7. Third-Party Links and Services

Our website and communications may contain links to third-party sites (e.g., Discord, payment gateways). We are not responsible for their privacy practices, content, or security. Review their policies before interacting.

8. Children’s Privacy

Our services are not directed to, and we do not knowingly collect personal information from, individuals under 18 years of age. If we learn we have collected data from a minor, we will delete it promptly.

9. International Transfers and Retention

As an Australia-based business, your data may be processed in Australia or other countries where our service providers operate. We take steps to ensure appropriate safeguards for any cross-border transfers.

We retain personal information only as long as necessary for the purposes outlined (typically up to 7 years for tax/accounting records, or longer if required by law), after which it is securely deleted or anonymized.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted here with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

DeceptionDMA
Email: support@deception.gg